Safe & Responsible Play

Company commitment

Baytree Interactive Ltd, the operator of Grizzly Quest Casino, is committed to promoting responsible gaming practices and to ensuring that gambling remains a safe form of entertainment. Gambling is intended solely for adults aged 19 or older. We believe that players should always remain in control of their play, and we support tools and information that help individuals recognize when their gambling habits may require attention. This page outlines the resources, limits and support available to players who wish to manage their gaming activity responsibly.

Problem signs

Recognizing the early signs of problem gambling is an important step toward maintaining control. Players should be mindful of the following behavioural indicators:

Spending more money or time on gambling than originally intended
Feeling restless, irritable or anxious when attempting to cut down or stop gambling
Chasing losses by increasing bets or returning to gamble after losing money
Neglecting work, education, family or social responsibilities due to gambling
Borrowing money, selling possessions or going into debt to fund gambling
Lying to family or friends about the extent of gambling activity

Account restriction

Players who wish to take a break from gambling can request self-exclusion. Self-exclusion allows a player to restrict their own access to their gambling account for a fixed period, such as a number of weeks or months, or on an indefinite basis. Requests can be made through account settings or by contacting player support at [email protected].

In addition to operator-level restrictions, independent support services can offer a broader layer of protection for players seeking to limit their gambling. Information about these services is available through the helplines listed below.

Gaming limits

Tools that let players set boundaries on their gambling activity include:

Deposit limits, allowing players to set a maximum amount that can be deposited within a day, week or month
Loss limits, capping the amount a player may lose over a chosen period
Time limits, restricting the total duration of gambling sessions
Session limits, allowing players to set a maximum length for individual gaming sessions
Reality checks, which provide periodic reminders during play showing how much time has elapsed and, where applicable, the amount wagered

These limits can be set or reviewed through the account settings or by contacting player support.

Help & assistance

If you or someone you know is struggling with gambling, help is available. Players in Ontario can contact ConnexOntario at 1-866-531-2600 (text 247247), a confidential helpline. In British Columbia, the BC Gambling Support Line is 1-888-795-6111, and in Quebec, Jeu: aide et référence is 1-800-461-0140. Other provinces offer their own dedicated helplines.

Anonymous peer support groups also exist for individuals affected by gambling, offering a space to share experiences and receive encouragement from others facing similar challenges. These groups can often be found through a general search or by asking local community health services for guidance.

Contact us

For responsible gaming inquiries, please contact us at [email protected].