Privacy Policy

This Privacy Policy explains how Grizzly Quest Casino, operated by Baytree Interactive Ltd, collects, uses and protects personal information when you visit grizzlyquest.ca or hold a player account. Baytree Interactive Ltd is responsible for the processing of your personal data and operates under licence 01059 issued by the Kahnawake Gaming Commission.

Information We Collect

We collect only the information needed to provide our services and meet our licence conditions. This may include:

Registration details such as your name, date of birth, address, e-mail address and telephone number
Identity and age verification documents and the results of verification checks
Payment information, including deposit and withdrawal records and the payment method used
Account activity, such as game history, bonuses, limits and communication with player support
Technical data such as IP address, device and browser type, and cookie identifiers

How We Use Your Information

Your information is used to create and manage your account, process deposits and withdrawals, confirm that you are 19 or older, prevent fraud and money laundering, provide player support and apply responsible gaming tools such as deposit limits and self-exclusion. We also use aggregated technical data to keep the site secure and improve how it works. Marketing messages are sent only where you have agreed to receive them, and you can opt out at any time.

Legal Basis for Processing

We process personal data where it is necessary to perform our contract with you, where we must comply with legal and licensing obligations, where we have a legitimate interest in running a secure and reliable service, and where you have given your consent, for example to marketing or non-essential cookies.

We do not sell personal data. Information may be shared only where necessary with:

Payment providers and banks that process your transactions
Identity verification and fraud prevention services
Game providers and technical service providers that support the platform
The Kahnawake Gaming Commission and other authorities where disclosure is required by law or licence conditions

All service providers are required to protect your data and to use it only in line with our instructions.

Data Retention

We keep personal data for as long as your account is active and afterwards for as long as required by law and licence conditions, including obligations related to anti-money laundering and responsible gaming. When data is no longer needed, it is deleted or anonymised.

Cookies

grizzlyquest.ca uses cookies for login, security, preferences and analytics. Details on the types of cookies we use and how to manage them are set out in our Cookie Policy.

Security

We apply technical and organisational measures to protect your information, including encrypted data transmission (SSL), restricted access to personal data and monitoring of our systems. No method of transmission over the internet is completely secure, so please keep your login details private.

Your Rights

You may request access to the personal data we hold about you, ask for inaccurate data to be corrected, request erasure where retention is not required, object to or restrict certain processing, and withdraw your consent to marketing at any time. Some data must be kept to meet legal and licensing obligations, and we will explain this if it applies to your request.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page, and material changes may also be announced by e-mail to registered users.

Contact Us

Data protection inquiries and requests to exercise your rights can be sent to Baytree Interactive Ltd, Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, or by e-mail to [email protected].